Terms of Use

1. Acceptance of These Terms

By accessing, browsing or otherwise using the website located at lorquaviangrandhotel.com (the "Website"), you acknowledge that you have read, understood and agree to be bound by these Terms of Use (the "Terms") in their entirety, together with our Privacy Policy, which is incorporated into these Terms by reference.

These Terms constitute a legally binding agreement between you ("you" or the "User") and ("we", "us" or "our"), the operator of the Lorquaviangrandhotel located in Victor Harbor, South Australia, Australia.

If you do not agree to these Terms in full, you must immediately cease using the Website. We reserve the right to amend these Terms at any time. Amendments take effect upon publication on the Website. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

2. Purpose of the Website

The Website is operated solely to provide information about the Lorquaviangrandhotel, its facilities, guest services, casino amenities, dining options, event spaces and accommodation offerings, and to allow prospective guests to submit reservation enquiries and requests.

The Website does not constitute an online gambling platform. No real-money wagering, gaming or betting activity takes place through the Website. The casino facilities described on the Website are physical premises located at , and are subject to applicable South Australian and Commonwealth law governing gaming operations.

Information published on the Website is intended for a general audience and does not constitute professional financial, legal or other specialist advice.

3. Permitted Use

3.1 Lawful and Authorised Use

You may use the Website solely for lawful purposes and in a manner consistent with these Terms. You agree to use the Website only to obtain information about the Lorquaviangrandhotel and its services, and to make legitimate reservation enquiries on your own behalf or on behalf of another individual with their express authority.

3.2 Prohibited Conduct

You must not use the Website to:

• Engage in any activity that is unlawful under Australian law or any other applicable jurisdiction;
• Transmit any unsolicited commercial communications (spam), chain letters or bulk messages;
• Introduce, upload or transmit any virus, malware, spyware, ransomware or other malicious or harmful code;
• Attempt to gain unauthorised access to any part of the Website, its servers, or any associated database or network;
• Use any automated tool, robot, spider, scraper or other means to systematically extract data from the Website without our prior written consent;
• Reproduce, aggregate, republish, redistribute or commercially exploit any Website content without our prior written authorisation;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Post or transmit any content that is defamatory, obscene, discriminatory or otherwise objectionable;
• Circumvent, disable or otherwise interfere with any security-related features of the Website;
• Engage in any conduct that places an unreasonable or disproportionate load on our infrastructure.

3.3 Consequences of Breach

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website immediately and without notice if we reasonably believe you have breached any of these Terms. Such suspension or termination does not limit any other rights or remedies available to us under these Terms or at law.

4. Intellectual Property

4.1 Ownership

All content published on the Website — including but not limited to text, photographs, graphics, logos, icons, illustrations, video and audio material, page layouts and software — is owned by or licensed to and is protected by Australian copyright law, trade mark law and other applicable intellectual property legislation.

4.2 Limited Licence to Users

We grant you a personal, non-exclusive, non-transferable, revocable and limited licence to access and view the Website content solely for the purpose of obtaining information about our hotel and services and for making legitimate reservation enquiries. This licence does not permit you to:

• Copy, modify, adapt, translate or create derivative works from any Website content;
• Reproduce or redistribute Website content for commercial purposes;
• Remove, alter or obscure any copyright, trade mark or proprietary notice appearing on the Website;
• Frame or mirror any part of the Website on another website without our prior written consent.

4.3 Trade Marks

The name Lorquaviangrandhotel, its logo and all associated marks and trade names displayed on the Website are the property of . Nothing in these Terms grants you any right or licence to use those marks without our express prior written consent.

4.4 User-Submitted Content

If you submit any content to us via the Website — including enquiry forms, review submissions or correspondence — you grant us a non-exclusive, royalty-free, perpetual and worldwide licence to use, reproduce and display that content in connection with our operations. You represent and warrant that you have the right to grant such a licence and that the content does not infringe the rights of any third party.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of Reservation Requests

Submitting an enquiry or reservation request via the Website does not, of itself, constitute a confirmed booking. A reservation is confirmed only when we issue a written confirmation — by email or otherwise — specifying your name, room type, dates, rate and confirmation reference number (the "Booking Confirmation").

5.2 Accuracy of Information

You are responsible for ensuring that all details submitted in a reservation request — including guest names, arrival and departure dates, room preferences and contact information — are accurate and complete. We accept no liability for losses or inconvenience arising from inaccurate information provided by you.

5.3 Room Rates and Pricing

Room rates displayed on the Website are quoted in Australian Dollars (AUD) and are inclusive of the Goods and Services Tax (GST) where applicable, unless otherwise stated. Rates are subject to availability and may vary according to the dates selected, room category, promotional periods and other conditions. The rate applicable to your reservation is the rate confirmed in your Booking Confirmation.

5.4 Cancellation and Modification

Cancellation and modification conditions are specific to the rate type selected at the time of booking and will be set out in your Booking Confirmation. We strongly recommend that you read these conditions carefully before confirming your reservation. Where a booking is non-refundable, the full amount charged is non-refundable upon cancellation regardless of the reason for cancellation.

To cancel or modify an existing confirmed reservation, please contact us directly using the contact details provided in your Booking Confirmation or on our Website's contact page.

5.5 Availability

All reservation requests are subject to room availability at the time of confirmation. We make no guarantee that any specific room type or rate will remain available between the time of submission of your enquiry and the time of our confirmation.

5.6 Right to Decline Reservations

We reserve the right, in our sole and reasonable discretion, to decline or cancel any reservation where we have reasonable grounds to do so, including but not limited to circumstances involving non-payment, misrepresentation, breach of these Terms or prior conduct giving rise to concern for the safety or wellbeing of our guests or staff.

5.7 Check-In and Identification

All guests are required to present valid government-issued photographic identification at the time of check-in. We reserve the right to decline entry to any person who fails to produce acceptable identification or who does not meet our age or conduct requirements.

6. Age Restriction

Access to the casino facilities at the Lorquaviangrandhotel is strictly restricted to individuals who are 18 years of age or older. This restriction is mandated by applicable South Australian and Commonwealth legislation. We operate a strict proof-of-age policy and reserve the right to request identification from any person seeking access to casino areas.

Any person who is under 18 years of age is not permitted to enter or remain in designated casino areas of the property. Parents and guardians are responsible for ensuring that minors in their care do not access these areas.

The Website is not directed at persons under the age of 18. If you are under 18, you must not use the Website to attempt to make any enquiry, reservation or request related to casino facilities.

7. Responsible Gaming

is committed to promoting responsible gaming among guests who use the casino facilities at our premises. We recognise that for the vast majority of guests, gaming is an enjoyable leisure activity. We also recognise that for some individuals, gambling can give rise to harm.

7.1 Our Commitment

We are committed to:

• Providing clear information to guests about responsible gaming practices;
• Training our staff to identify and appropriately respond to signs of gambling-related harm;
• Facilitating access to self-exclusion options for guests who wish to restrict their access to our gaming facilities;
• Displaying responsible gaming information prominently within our casino premises;
• Complying with all applicable South Australian and Commonwealth laws relating to the promotion of responsible gaming.

7.2 Self-Exclusion

Guests who wish to exclude themselves from gaming facilities at the Lorquaviangrandhotel may request information about our self-exclusion programme by speaking with a member of our management team at the property. Self-exclusion is a voluntary process by which a guest may request to be refused entry to, or removed from, designated gaming areas for a nominated period.

7.3 External Support Resources

If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek information and support from the following publicly available resources:

• Gambling Help Online — available at www.gamblinghelponline.org.au, providing free and confidential support information;
• Gambling Help South Australia — the South Australian Government's dedicated responsible gambling support service, offering information and referral resources;
• Consumer and Business Services (CBS) South Australia — the South Australian government agency responsible for publishing regulatory guidance on gaming operations and consumer protections in the gaming sector, available at www.cbs.sa.gov.au;
• Australian Communications and Media Authority (ACMA) — publishes guidance regarding online gambling interactive services regulations in Australia.

These organisations provide guidance, published information and self-exclusion tools as part of their publicly available consumer resources. We encourage all guests to make use of available information to support informed and responsible gaming decisions.

7.4 Responsible Gaming Principles

We encourage all guests who choose to use our gaming facilities to:

• Set personal limits on the time and money they spend on gaming before commencing play;
• Treat gaming as a form of entertainment rather than a means of generating income;
• Avoid gaming when under emotional distress or financial pressure;
• Take regular breaks from gaming;
• Never pursue losses;
• Seek information and support if gambling is causing concern.

8. External Links and Third-Party Websites

The Website may contain hyperlinks to websites operated by third parties. These links are provided for your convenience and information only. We do not control, endorse or accept responsibility for the content, privacy practices or accuracy of any third-party website. The inclusion of any link does not imply endorsement by us of the linked website or its operator.

When you click on a link to a third-party website, you leave the Website and are subject to the terms and conditions and privacy policies of that third-party site. We encourage you to review the terms and privacy policy of any external website you visit.

We accept no liability for any loss or damage that may arise from your use of, or reliance on, any third-party website accessible via a link on the Website.

9. Website Availability

We endeavour to ensure that the Website is accessible at all times. However, we do not warrant that the Website will be uninterrupted, error-free or free from defects. Access to the Website may be suspended, restricted or terminated at any time without notice for reasons including — but not limited to — system maintenance, upgrades, security measures or circumstances beyond our reasonable control.

We accept no liability for any loss, inconvenience or damage arising directly or indirectly from the Website being unavailable, inaccessible or operating with errors at any particular time.

We reserve the right to modify, suspend or discontinue any feature, section or functionality of the Website, either temporarily or permanently, without notice and without liability to you.

10. Limitation of Liability

10.1 General Disclaimer

The Website and all content published on it are provided on an "as is" and "as available" basis. To the maximum extent permitted by Australian law, we make no representations or warranties of any kind, whether express or implied, regarding the Website or its content, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness or non-infringement.

10.2 Limitation of Our Liability

To the maximum extent permitted by applicable law, , its directors, officers, employees, agents and contractors shall not be liable to you for any loss or damage of any kind arising from or in connection with:

• Your use of, or inability to use, the Website;
• Any errors, inaccuracies or omissions in Website content;
• Unauthorised access to or alteration of your data or transmissions;
• Any conduct or content of any third party accessible via the Website;
• Any reservation enquiry or booking made through or in reliance on the Website;
• Interruption, suspension or termination of the Website or any part thereof.

This limitation applies to all types of loss, including direct, indirect, incidental, consequential, special or punitive loss or damage, loss of profits, loss of data or loss of goodwill.

10.3 Non-Excludable Rights

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation that cannot lawfully be excluded or limited. Where such statutory guarantees apply, our liability is limited to the extent permitted by law, which may include, where applicable, resupply of the relevant service or payment of the cost of having the service resupplied.

10.4 Indemnity

You agree to indemnify, defend and hold harmless , its directors, officers, employees, agents and contractors from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising from or in connection with your use of the Website, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

11. Privacy and Personal Data

We collect and handle personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy explains in detail what personal data we collect, why we collect it, how we use and store it, and what rights you have in respect of your personal data.

By using the Website and submitting any reservation enquiry or other form, you acknowledge that you have read and understood our Privacy Policy. Where you submit information on behalf of another individual, you confirm that you have that individual's authority to do so and that they are aware of and agree to our Privacy Policy.

For any privacy-related enquiry or to exercise your rights under the Australian Privacy Principles, please contact us at: privacy@lorquaviangrandhotel.com.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Australia and the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of South Australia and any courts entitled to hear appeals from those courts in respect of any dispute or claim arising out of or in connection with these Terms or your use of the Website.

These Terms do not limit any rights you may have under the Australian Consumer Law or any other applicable Commonwealth or State legislation.

13. Disputes

13.1 Contact Us First

If you have a concern, complaint or dispute arising out of your use of the Website or your dealings with , we encourage you to contact us directly in the first instance so that we may seek to resolve the matter promptly and informally.

You can reach us by writing to:

13.2 Resolution Process

Upon receipt of a written complaint, we will acknowledge your correspondence within five (5) business days and endeavour to provide a substantive response within twenty (20) business days. Where additional time is required due to the complexity of the matter, we will notify you accordingly.

13.3 External Dispute Resolution

If your complaint relates to a privacy matter and cannot be resolved directly with us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC is the Commonwealth regulator responsible for overseeing compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If your complaint relates to a consumer matter, you may seek assistance from Consumer and Business Services (CBS) South Australia or the Australian Competition and Consumer Commission (ACCC), which publish guidance on consumer rights and complaint resolution processes.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any Booking Confirmation issued by us, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications and proposals, whether oral or written, relating to that subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

14.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any subsequent occasion, nor shall it be deemed a waiver of any other right or provision.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition or sale of assets.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to natural events, acts of government authority, industrial action, civil unrest, pandemic conditions, failure of third-party infrastructure or utilities, or any other event of a similar nature.

14.6 Language

These Terms are written in English. In the event of any inconsistency between any translation of these Terms and the English version, the English version shall prevail.

15. Contact Details

For all enquiries relating to these Terms of Use, please contact: