1. Our Commitment to Responsible Gambling

Lorquaviangrandhotel is committed to providing a safe, fair and enjoyable gaming environment within its hotel-casino facilities at Victor Harbor. We believe that gambling should remain an entertaining leisure activity, freely chosen and kept within personal boundaries that each guest sets for themselves. This page explains the practical measures, tools and support pathways we make available to every guest who visits our gaming floor.

Our responsible gambling framework reflects the obligations placed on gaming venues under South Australian legislation and the broader national responsible-gambling standards applicable to Australian gaming venues. Every member of our guest-services and gaming team receives regular responsible-gambling training and is empowered to act promptly and compassionately whenever a concern arises.

2. Adult-Only Access to Gaming Areas

Entry to all gaming areas operated by Lorquaviangrandhotel is strictly restricted to guests who are 18 years of age or older. This requirement applies at all times, without exception, regardless of whether the area is busy or quiet, and regardless of whether a guest is accompanied by an adult.

2.1 Age Verification

Our team members are trained to request valid, government-issued photographic identification from any person who appears to be under the age of 25. Accepted identification includes, but is not limited to:

• Australian driver licence or learner permit
• Australian passport
• Foreign passport recognised by Australian Border Force
• Australian proof-of-age card issued by a state or territory government
• Australian Defence Force identification card

Any guest who is unable to provide satisfactory proof of age will be respectfully declined entry to the gaming floor. Our staff exercise this authority without hesitation and are fully supported by management in doing so.

2.2 Minors in the Venue

Persons under 18 years of age must not enter, remain in, or be left unattended near any gaming area within the hotel. Guests who are responsible for accompanying minors are asked to ensure that minors remain in the designated family-friendly areas of the property at all times. Signage at all gaming area entrances clearly displays the age restriction.

3. Keeping Gambling a Voluntary Choice

Gambling at Lorquaviangrandhotel is entirely optional. No guest is ever required, encouraged or pressured to participate in gaming as a condition of their stay, dining or any other hotel service. Our gaming facilities exist solely as one of many leisure options available within the property.

We do not direct marketing specifically aimed at encouraging heavier or more frequent gambling. Our team members will never encourage a guest to continue playing, to increase their stakes or to return to the gaming floor after that guest has expressed a desire to stop.

If at any time you feel that gambling is no longer a free and enjoyable choice for you, we encourage you to use the tools and support options described throughout this page.

4. Setting Time and Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide in advance how much time and money you are comfortable spending. We actively support guests in setting and maintaining these boundaries.

4.1 Recommended Practices

4.2 How We Can Help

Our guest-services team can provide you with information about the limit-setting and self- management tools available at the venue. Speak to any team member at the gaming services desk for confidential assistance. No reason is required and no judgment will be made.

5. Recognising Changes in Your Gambling Behaviour

Gambling can stop being a form of entertainment and begin to cause difficulties in a person's life. The following changes in behaviour or thinking may indicate that gambling is moving beyond a leisure activity:

5.1 Behavioural Signs

• Spending more time or money on gambling than originally intended, on a regular basis
• Returning to gamble in order to try to win back money that has been lost
• Feeling unable to stop gambling during a session even when you intend to
• Skipping meals, sleep or other activities in order to continue gambling
• Gambling with money set aside for rent, bills or everyday necessities
• Borrowing money from friends, family or financial services to fund gambling
• Concealing the amount of time or money spent gambling from people close to you
• Neglecting work, family or social obligations because of time spent gambling

5.2 Emotional and Psychological Signs

• Feeling irritable, restless or distressed when not gambling or when attempting to reduce gambling
• Using gambling to escape from worry, stress or difficulties in everyday life
• Feeling regret, shame or guilt about gambling behaviour
• Thinking frequently about past gambling experiences or planning future sessions
• Feeling that you need to increase the size of bets in order to feel the same level of excitement

Recognising any of these signs in yourself or in someone accompanying you is a meaningful step. This page and our team can point you toward appropriate support options without any pressure or obligation.

6. Taking Breaks During Play

Regular breaks from the gaming floor help you stay in control of both time and money. We actively encourage all guests to step away from play at regular intervals.

• Short pauses: Step away from a machine or table for at least a few minutes every hour. Use this time to review how much you have spent against your session budget.
• Meal and refreshment breaks: Leave the gaming floor entirely for meals and refreshments. A change of environment can help you reassess whether you wish to continue.
• Outdoor breaks: Victor Harbor's foreshore is immediately accessible from the hotel. A short walk can provide valuable perspective.
• Overnight decisions: If you are a staying guest, consider whether gambling is still something you wish to do the following day, rather than resuming automatically.

Our gaming staff are trained to acknowledge and support any guest who wishes to take a break and will never attempt to discourage one.

7. Self-Exclusion from Our Gaming Facilities

If you feel that you would benefit from being prevented from accessing our gaming floor for a period of time, you may apply for a voluntary self-exclusion arrangement with Lorquaviangrandhotel. Self-exclusion is a formal measure that we take seriously and enforce consistently.

7.1 How Self-Exclusion Works

When you enter a self-exclusion arrangement with the hotel, your details are recorded in our confidential gaming exclusion register. Our gaming and security team members are trained to recognise and respectfully ask excluded persons to leave the gaming floor. The arrangement is applied throughout all gaming areas of the property.

7.2 Exclusion Periods

7.3 Applying for Self-Exclusion

To apply, speak confidentially with a member of our gaming services team or request to speak with the Gaming Manager at any time. The process is straightforward and supportive. You will be asked to provide identification and a recent photograph so that your exclusion can be effectively maintained.

Self-exclusion applications are handled with full respect for your privacy. Information provided during the process is managed in accordance with our Privacy Policy and is used solely for the purpose of administering and enforcing the exclusion.

7.4 Breach of Self-Exclusion

Persons who are self-excluded from the gaming floor and who attempt to enter will be asked to leave. Entry to the gaming floor during an active self-exclusion period may be reported to relevant authorities in accordance with applicable South Australian gaming legislation.

7.5 Third-Party Exclusion Requests

In some circumstances, a family member or other concerned person may enquire about exclusion options on behalf of someone else. Our Gaming Manager is available to discuss the options available under South Australian law. Please contact us using the details at the end of this page.

8. The Role of Trusted Contacts and Personal Support Networks

People who are concerned about their gambling often find it helpful to speak openly with someone they trust. Sharing your intentions, limits and experiences with a family member, close friend or another trusted person creates a layer of personal accountability and can make it easier to maintain your gambling boundaries.

Conversely, if someone you care about shows signs that gambling may be affecting their wellbeing, approaching the subject with care, patience and without judgment is generally more effective than confrontation. Expressing concern based on specific changes you have observed, rather than making broad accusations, tends to open more productive conversations.

Trusted contacts who have concerns about a guest's gambling at our property are welcome to speak confidentially with our Guest Services Manager, who can outline the support options and venue- based tools that may be relevant to the situation.

9. Responsible Gambling Resources in Australia

Australia has publicly available responsible gambling guidance, self-help tools and support services that are independent of any individual gaming venue. These are provided by government agencies and community organisations operating across the country and within South Australia.

We encourage all guests to be aware that these resources exist and are accessible to anyone in Australia who wishes to seek information or support regarding gambling. Information about relevant local and national responsible gambling services is available:

• From our Gaming Manager or guest-services desk — we can direct you to current public resources
• Through South Australian government consumer affairs and gaming regulation channels
• Through national responsible gambling information services available to all Australians
• Via community support organisations operating within the Victor Harbor and Fleurieu Peninsula region

All enquiries regarding responsible gambling resources made to our team will be handled with complete confidentiality and without any judgment.

10. Our Team and Responsible Gambling Training

Every team member who works within or adjacent to our gaming areas undergoes structured responsible gambling training before commencing duties and at regular intervals thereafter. Training covers:

• Understanding the nature of gambling and potential related harms
• Recognising behavioural indicators of concern in guests
• Approaching guests sensitively and without stigma
• Explaining and facilitating access to venue tools including self-exclusion
• Directing guests to appropriate external support resources
• Complying with all relevant South Australian gaming legislation

Our Gaming Manager holds responsibility for overseeing the responsible gambling programme and for ensuring that venue practices remain consistent with current legislative and industry standards.

11. Regulatory Framework

Gaming operations in South Australia are regulated under South Australian state law. The relevant South Australian gaming regulator publishes guidance, codes of practice and information about player rights that are publicly available to all patrons of gaming venues in the state. Guests who wish to raise a concern about gaming practices at any South Australian venue may do so through the regulatory complaint channels maintained by the relevant state authority.

This responsible gambling page does not constitute legal advice. Guests with specific legal questions about gaming in South Australia are encouraged to seek independent advice or consult the publicly available information published by state authorities.

12. Privacy of Responsible Gambling Information

Personal information collected in connection with responsible gambling measures — including self- exclusion applications, limit requests and related correspondence — is collected and held by (ACN 862 947 313) in accordance with the Australian Privacy Act 1988 (Cth) and applicable South Australian privacy requirements.

Such information is used only for the purposes of administering the relevant responsible gambling measure and, where required, for compliance with applicable gaming legislation. It is not used for marketing purposes and is not shared with third parties except where required by law or by the lawful directions of a gaming regulator.

For full details of how we collect, hold, use and disclose personal information, please review our Privacy Policy or contact us at privacy@lorquaviangrandhotel.com.

13. Contact Us

If you have any questions about responsible gambling at Lorquaviangrandhotel, wish to access self-exclusion or limit-setting tools, or would like to be directed to external support resources, please reach out to us:

For urgent in-person assistance, please speak directly with any member of our gaming services or guest-services team. The Gaming Manager is available on request at any time during gaming floor operating hours.