Cookie Policy
(ACN 862 947 313 | ABN 52 862 947 313)
Website: lorquaviangrandhotel.com
Privacy enquiries: privacy@lorquaviangrandhotel.com
Last updated: 1 June 2025
1. Introduction
This Cookie Policy explains how ("we", "us" or "our") uses cookies and similar storage technologies on lorquaviangrandhotel.com (the "Website"). It should be read alongside our Privacy Policy, which sets out how we handle personal data more broadly.
Cookies are small text files placed on your device when you visit a website. Similar technologies include pixel tags, web beacons, local storage objects and device fingerprinting scripts. Throughout this policy the word "cookies" refers collectively to all such technologies unless we specify otherwise.
We are committed to being transparent about the cookies we use and to giving you meaningful control over them. Where cookies are not strictly necessary for the Website to function, they remain switched off by default and are only activated after you provide informed consent through our consent management interface.
2. Who We Are and How to Contact Us
The data controller responsible for cookies set by this Website is:
| Legal entity | |
|---|---|
| ACN | 862 947 313 |
| ABN | 52 862 947 313 |
| Registered address | |
| Privacy contact | privacy@lorquaviangrandhotel.com |
If you have any questions about this Cookie Policy or wish to exercise any rights in relation to cookie-derived personal data, please contact us at the email address above.
4. Categories of Cookies We Use
The table below describes the functional categories of cookies that may be present on the Website, together with their purpose, typical duration and the legal basis on which we rely.
| Category | Purpose | Typical duration | Default status | Legal basis |
|---|---|---|---|---|
| Strictly Necessary | Enable core Website functions such as page navigation, secure session management, load balancing and fraud prevention. Without these the Website cannot operate properly. | Session or up to 12 months | Always active | Legitimate interest / legal obligation (consent not required) |
| Functional / Preference | Remember user preferences such as display settings, consent decisions and region selections to improve your experience across visits. | Up to 12 months | Active by default; can be disabled | Legitimate interest or consent, depending on data collected |
| Analytics / Performance | Collect aggregated or pseudonymised data on how visitors reach and use the Website, including pages visited and time spent, to help us improve site performance. | Session to 24 months | Off until accepted | Consent |
| Marketing / Targeting | Track visits across websites and platforms to build interest profiles, serve relevant promotional content and measure campaign effectiveness. | Session to 24 months | Off until accepted | Consent |
Cookies in the Analytics / Performance and Marketing / Targeting categories are not placed on your device until you actively accept them through our consent management interface. Declining these categories has no effect on your ability to access essential Website content.
5. Cookie Duration Explained
Cookies fall into two broad duration types:
- Session cookies — these exist only for the duration of your browser session and are automatically deleted when you close your browser. They are typically used for functions such as maintaining your login state or shopping basket during a single visit.
- Persistent cookies — these remain on your device after your browser session ends, for a fixed period stated in the cookie's expiry attribute. They allow the Website to recognise you on future visits and recall your preferences. The maximum persistence period for any cookie we set is 24 months, after which it expires automatically.
You can delete cookies at any time using your browser controls (see Section 7 below), regardless of their stated expiry.
6. Third-Party Cookies and External Services
Some cookies placed through this Website may originate from third-party service providers whose code is embedded in our pages — for example, mapping services, social sharing buttons, reservation systems or analytics platforms. Where this occurs:
- We take reasonable steps to ensure that third-party services used in the analytics or marketing categories are only activated following your consent.
- Each third-party provider operates as an independent data controller or processor in respect of data collected via its own cookies. Their collection and use of that data is governed by their own privacy and cookie policies, not ours.
- We are not responsible for the content or accuracy of third-party privacy policies, nor can we control how those parties use data once it reaches them.
- We recommend you review the privacy and cookie policies of any third-party service that sets cookies in connection with your use of our Website.
Where we engage third parties as data processors acting on our instructions, we put in place appropriate data processing agreements consistent with applicable Australian privacy law.
7. Managing Cookies Through Your Browser
Most web browsers allow you to control cookies through their settings. Common actions available in your browser include:
- Viewing which cookies are stored on your device
- Deleting some or all cookies
- Blocking third-party cookies
- Blocking all cookies from specific websites
- Enabling a "Do Not Track" signal (please note that not all websites honour this signal)
- Setting the browser to notify you before a cookie is stored
Instructions for managing cookies in commonly used browsers are available at each browser's official support pages. Please consult your browser's help documentation for precise steps, as the process differs between browsers and versions.
Please note: disabling strictly necessary cookies will impair or prevent core Website functions from operating correctly. Disabling functional or preference cookies may result in your settings not being remembered between visits.
8. Your Consent and How to Manage It
8.1 Giving Consent
When you first visit the Website, a consent management banner is displayed. Through this interface you can:
- Accept all cookie categories at once
- Accept only strictly necessary cookies
- Open the detailed preference centre to enable or disable each optional category individually
Optional cookie categories — analytics and marketing — are kept inactive until you make a positive choice to accept them. Simply closing the banner without making a selection does not constitute consent, and optional cookies will not be loaded.
8.2 Withdrawing or Changing Your Consent
You may change or withdraw your cookie consent at any time by:
- Clicking the "Cookie Preferences" link located in the footer of every page on the Website to reopen the preference centre; or
- Contacting us at privacy@lorquaviangrandhotel.com and we will guide you through your options.
Withdrawing consent takes effect from the point you make the change and does not affect the lawfulness of any processing carried out before withdrawal. After withdrawal, the relevant optional cookies will no longer be loaded during future visits; however, cookies already stored on your device before withdrawal will remain until they expire or you delete them through your browser settings.
8.3 Consent Records
We maintain records of the consent choices made on our Website, including the date and version of the policy in force at the time. These records allow us to demonstrate compliance and are retained for as long as necessary for that purpose, subject to our data retention practices described in our Privacy Policy.
9. Age Restrictions
This Website includes information about casino gaming facilities. In accordance with applicable South Australian law, participation in casino gaming is restricted to persons aged 18 years and over. Our Website, including any marketing or personalisation technologies activated through your cookie consent, is not directed at persons under the age of 18. If you are under 18, please do not use this Website or consent to optional cookies. If we become aware that cookie-derived personal data has been collected from a person under 18, we will take reasonable steps to delete that data promptly.
10. Personal Data Collected Through Cookies
Some cookies collect data that, alone or in combination, may constitute personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Types of data that may be collected through cookies include:
- IP address (which may be truncated or pseudonymised)
- Browser type, version and operating system
- Device type and screen resolution
- Pages visited and navigation path on the Website
- Date, time and duration of visit
- Referring website or search terms that led you to the Website
- Interaction events such as clicks and scroll depth
- Consent preferences and timestamps
We do not use cookies to collect sensitive personal information or special-category personal data. For full details of your rights regarding personal data collected through cookies — including the right to access, correct or request deletion of that data — please refer to our Privacy Policy or contact us at privacy@lorquaviangrandhotel.com.
11. Cross-Border Data Transfers
Some third-party service providers whose cookies may operate on this Website are based outside Australia. Where personal data is transferred outside Australia as a result of cookie activity, we take steps consistent with Australian Privacy Principle 8 to ensure that the overseas recipient handles that data in a manner substantially similar to the Australian Privacy Principles, or that other appropriate safeguards are in place. If you have questions about any specific cross-border transfers, please contact us at privacy@lorquaviangrandhotel.com.
12. Changes to This Cookie Policy
We review this Cookie Policy regularly and update it when our cookie practices change or when required by law. The "Last updated" date at the top of this page reflects the most recent revision. Where changes are material, we will take reasonable steps to notify you — for example, by displaying a prominent notice on the Website or by re-presenting the consent management banner so you can review and confirm your preferences under the updated terms.
We encourage you to revisit this Cookie Policy periodically to stay informed about how we use cookies.
13. Governing Law
This Cookie Policy is governed by the laws of the State of South Australia and the Commonwealth of Australia. Any disputes arising in connection with this policy are subject to the jurisdiction of the courts of South Australia. The primary legislative framework applicable to our handling of personal data collected through cookies is the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Office of the Australian Information Commissioner (OAIC) provides public guidance on privacy rights and a complaint mechanism for individuals who believe their privacy has been interfered with; further information is available at www.oaic.gov.au.
14. Contact Us
If you have any questions, concerns or requests relating to this Cookie Policy or to the personal data we handle through cookies, please contact our privacy team:
| By email | privacy@lorquaviangrandhotel.com |
|---|---|
| By post | Privacy Officer, , |
We aim to acknowledge all privacy-related enquiries within five business days and to respond substantively within 30 days, consistent with our obligations under the Privacy Act 1988 (Cth).